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How we protect your account and payments

ligahokie slot operates with clear policies on account verification, payment security and your data rights.

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ligahokie slot How we protect your account and payments
HOW TO REACH US

Legal and account support channels

Team online

Email Support

Send account verification queries, data requests and legal questions to our support inbox. Responses arrive within 24 hours on weekdays. Use this channel when you need a written record of your request.

Live Chat

Open the chat widget in your account or on the lobby footer. Support staff are available seven days a week, 8 AM to 11 PM Jakarta time. They can walk you through account updates and payment verification steps in real time.

Account Settings

Update your registered email, phone number and banking details directly in Settings under Account. Changes take effect immediately for future transactions. Verify new payment methods before your next withdrawal.

DATA AND SECURITY

How we handle your information

Account Verification

We verify your identity once when you open your account by matching your registered email and phone number. Withdrawals trigger a secondary check against your payment method on file. This two-layer process protects your funds and prevents unauthorised access.

Payment Data Storage

Your DANA, OVO, GoPay or QRIS details are stored securely and accessed only when you initiate a transaction. We do not retain full card or banking credentials in plain text. Payment processors handle the encrypted transfer; we keep only transaction receipts.

Cookie and Tracking

We use cookies to keep your session active and to remember your preferred game lobby view. These are functional cookies, not advertising trackers. You can manage cookie preferences in your browser settings without losing access to your account.

Data Retention

Account records remain on file for as long as your account is active. After you close your account, we retain transaction history and verification documents according to local regulatory requirements, typically between two and seven years.

Your Data Rights

Contact our support team if you want to review, correct or request deletion of your personal data. We will confirm your identity and respond within the timeframe set by applicable law. Some data — such as transaction records — may be retained for compliance purposes.

Security Incidents

If we detect unauthorised access to your account, we notify you by email immediately and reset your session. If a payment is reversed or your funds are held pending investigation, support will explain the reason and next steps within 24 hours.

Answers to your policy and rights questions

We collect your email address, phone number, date of birth and full name. For your first withdrawal, we verify your registered payment method — DANA, OVO, GoPay or QRIS — and match it to the name on your account. This is a one-time verification step that takes minutes.

Most withdrawals are verified and processed within 30 minutes during support hours. We cross-check your payment details against your account registration. If there is a mismatch or the request exceeds your account history, we contact you to confirm. Verification speed depends on how quickly you respond.

Yes. Go to your Account Settings, select Payment Methods, and update your DANA, OVO, GoPay or QRIS reference. The new method becomes active immediately. Your next withdrawal will be verified against the updated details. You cannot withdraw to a payment method that does not match your account name.

Email support with a data request and confirm your account email. We compile your account details, transaction history and verification records into a file and send it to you within ten business days. The file includes everything we hold about your account and how long we store each piece.

Payment details are encrypted during transfer to DANA, OVO, GoPay and QRIS. We do not store unencrypted banking credentials. Only transaction receipts and masked payment references are kept in our system. Support staff cannot view your full payment details.

Contact support immediately via live chat or email. We will review login history, reset your session and send you a security alert. If an unauthorised withdrawal is confirmed, we open an investigation and notify the payment processor within 24 hours. Your account remains locked during this process.

You can close your account through Settings at any time. After closure, we delete most personal information within 30 days. Transaction records and verification documents are retained for between two and seven years as required by applicable law, even after account closure.

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